If your PE Solutions or Pozitive Energy bill looks wrong, don't start with the total.
Start with the meter, the readings, the dates and the rates.
This guide shows you what to check and what evidence to collect before you challenge the bill.
Start with these six things:
If any of those look wrong, take a photograph of the meter before doing anything else.
Try to include both the reading and meter serial number.
Do not guess a reading.
PE is the customer-facing brand.
For electricity and gas, the licensed supplier is Pozitive Energy Ltd, company number 09523048.
That is why you may see PE, PE Solutions or Pozitive Energy across bills, contracts, emails and online services.
This guide applies to business electricity and gas accounts supplied by Pozitive Energy Ltd.
Put the bill next to the meter.
Don't call anybody yet.
First, write down:
Then go to the physical meter.
Take a photograph.
Compare the serial number.
Compare the reading.
If the serial number does not match, stop there.
That could be much more important than the amount shown at the bottom of the bill.
Every physical electricity or gas meter has a meter serial number.
Your bill should identify the meter PE believes it is billing.
Compare that number with the number printed on the physical meter.
Do not confuse the meter serial number with an MPAN or MPRN.
If they do not match, photograph the physical meter so the serial number can be clearly seen.
If there are several meters at the property, photograph each one and label them if necessary.
A serial-number mismatch can point to problems such as:
Do not assume which explanation applies.
Give PE the evidence and ask it to investigate the meter records.
Look next to the readings on the bill.
If the reading has been estimated, the amount being billed may not reflect what the meter actually showed on that date.
That does not automatically mean the whole bill is wrong.
It means you need an actual reading.
Go to the meter.
Read it.
Take a photograph.
Record the date.
Then compare the actual meter position with the estimate PE has used.
PE's current energy terms require customers to provide meter readings at least monthly.
Where an actual reading is not available, PE can estimate consumption and later reconcile the account when actual or more accurate information becomes available.
Keep copies of readings you submit.
If the account continues to be estimated after you have supplied readings, keep evidence of when and how those readings were provided.
A photograph of six digits with no context is less useful than people think.
Try to capture:
If one photograph cannot clearly show both the reading and serial number, take two.
If you have more than one meter, take separate photographs and make a note of where each meter is located.
Do not edit the reading into the photograph.
Keep the original image.
A smart meter does not guarantee that every bill will contain an actual reading.
PE may not be receiving the data it expects from the meter.
If your bill is estimated:
Keep a record of the readings you provide while the problem is being investigated.
Do not assume that because the meter is smart, PE already knows what it shows.
PE currently says its smart-meter services are intended to provide automated usage information, but communication and account issues can still need investigating.
PE customers may use the Enfiniti customer portal.
PE says Enfiniti provides customers with access to usage, billing and consumption information.
If you are supplied by Pozitive Energy, PE's current data-access guidance says you can log into Enfiniti and raise a query to request access to your consumption data if it is not already available.
This can be useful when investigating:
Do not look only at the monthly total.
Where sufficiently detailed data is available, look for when the consumption actually occurred.
Login to PE EnfinitiA higher bill does not automatically mean the unit rate has increased.
There are several different things that can make the total rise.
Check them separately.
Has consumption increased?
Has the billing period changed?
Was the previous bill estimated?
Has PE now used an actual reading?
Has the unit rate changed?
Has the standing charge changed?
Has the fixed contract ended?
Has a new charge appeared?
Has VAT changed?
Has PE corrected an earlier bill?
If consumption has increased, use the meter data to work out when.
Think about what changed at the business.
New equipment?
Longer opening hours?
Heating?
Air conditioning?
Refrigeration?
Machinery?
EV charging?
Seasonal activity?
Do not assume the supplier has made a mistake until the consumption and billing data have been checked.
Equally, do not assume a large bill must be correct simply because PE issued it.
Investigate it.
Get the signed contract or renewal document.
Do not rely only on the quotation you received before the contract was agreed.
Compare the bill against the final contract.
Check:
Make sure the bill dates fall inside the contract period you are comparing.
If the fixed contract has ended, the old contract rate may no longer apply.
If the dates are inside the fixed period but the rates appear different, send PE a copy of the contract and the bill and ask it to explain the difference.
The standing charge is charged for each day of the billing period, regardless of how much energy you use.
For a low-usage business, the standing charge can make up a surprisingly large percentage of the annual energy cost.
When checking a PE bill:
Then compare the daily rate with the contract or tariff you believe should apply.
Do not compare contracts using the unit rate alone.
A lower unit rate can be offset by a much higher standing charge, particularly on a low-usage meter.
Some electricity meters record consumption across more than one rate.
Your bill may show:
Day
Night
Evening and weekend
or another multi-rate arrangement.
If the bill looks wrong, do not add the meter registers together and submit one total unless PE specifically requires that for your meter.
Identify each register.
Take a photograph of each reading.
Make a note of which register you believe is day, night or another period.
If the meter display cycles through several screens, photograph each relevant screen.
If you are unsure which register corresponds to which billing rate, ask PE before submitting assumptions as fact.
Find the contract end date.
Then look at the dates on the bill.
If the fixed contract has ended, check what tariff PE has moved the account onto.
PE currently publishes Standard Out of Contract & Deemed Rates, but do not assume an online rate table proves what has been applied to your individual account.
Check the actual bill.
If you are out of contract, TBER can compare available fixed options from our panel of UK business energy suppliers.
Upload Your PE BillThese terms are often used as though they mean exactly the same thing.
They can arise in different circumstances.
A business may be on out-of-contract rates after a fixed contract has ended without another fixed agreement being in place.
A deemed contract can arise where energy is being supplied without the customer having agreed a contract with that supplier, for example after moving into premises.
The important thing is not to guess from the label.
Check why PE says the tariff applies, the date it started and the rates being charged.
If you have just moved into a PE supplied property, also check whether a Change of Tenancy needs to be completed.
PE Solutions Change of TenancyDo not assume every new line on a bill is automatically an error.
PE's current bill guidance explains that customers may become subject to new network charges or government levies during a contract where the contract terms allow those costs to be passed through.
PE also says network charges and government levies can be updated annually.
That does not mean every additional charge is automatically correct.
If a new charge appears:
Do not describe every PE contract as fully fixed.
Do not describe every network or policy charge as automatically pass-through.
The contract matters.
Most business energy is charged at the standard rate of VAT.
Some qualifying supplies can receive the reduced 5% rate.
That can include qualifying low levels of consumption and certain qualifying non-business charitable use.
Do not assume that being a charity automatically means every unit of energy should have 5% VAT.
Equally, if you believe the supply qualifies for reduced-rate VAT, do not ignore it.
Check how the premises are used and whether PE has the information or certificate it needs.
For a mixed-use site, the VAT treatment can be more complicated.
For VAT and CCL queries, contact PE Solutions Customer Care on 0333 370 9900 or [email protected].
When a supplier corrects an account, it may cancel or reverse earlier bills and issue replacement bills.
That can make the account look more confusing before it becomes clearer.
Do not compare only the latest total.
Put the bills in date order.
Identify which invoices have been cancelled or credited.
Then identify the replacement bills.
Check:
If PE has rebilled a long period, keep both the original bills and the replacement bills.
They may be important if the calculation needs to be challenged.
Do not panic and do not immediately assume the whole bill is payable or the whole bill must be written off.
Reconstruct what happened.
Ask:
Then look at whether any business backbilling protection may apply.
The 12-month backbilling rules do not automatically protect every business.
Eligible microbusiness consumers can have protection in qualifying circumstances, subject to the rules and exceptions.
Do not simply stop paying because part of a bill relates to energy used more than 12 months ago.
Investigate first.
Send TBER the Old and New BillsCheck the dates first.
What date did responsibility for the premises actually change?
Then gather:
If the Change of Tenancy has not been completed correctly, fix that alongside the billing dispute.
The Best Energy Rates holds the PE Solutions Change of Tenancy form and can help customers with the process.
PE Solutions Change of Tenancy HelpFor electricity, the supply is identified by an MPAN.
For gas, it is identified by an MPRN.
These are not the same as the meter serial number.
If you manage several meters or several properties, make sure the bill you are investigating belongs to the correct supply.
A perfectly accurate meter reading is useless if it has been submitted against the wrong account.
If you are unsure:
If the serial number is correct and the opening and closing readings are correct, the next question is whether the energy was actually used.
Look at when the consumption occurred.
If detailed consumption data is available through Enfiniti, compare:
Look for a pattern.
A constant overnight load points you in a different direction from one large spike.
For some businesses, legitimate equipment must run overnight.
Refrigeration, servers, security equipment, pumps and other essential systems are examples.
The objective is not to assume all overnight consumption is waste.
It is to understand what is using it.
You can do a rough check before investigating every line of the invoice.
For a simple single-rate electricity bill:
Energy cost =
kWh used × unit rate
Standing charge =
number of days × daily standing charge
Then consider VAT and any other applicable charges.
Example:
10,000 kWh at 30p/kWh
10,000 × £0.30 = £3,000
90 days at £1/day
90 × £1 = £90
That gives £3,090 before VAT and any other applicable charges.
It is only a sense check.
The actual bill may include different rates, adjustments, levies, credits or other contractual charges.
If you have given PE the evidence and the billing problem is still not being resolved, consider asking for the matter to be recorded as a formal complaint.
Keep:
Then explain what remains unresolved.
PE Solutions Complaints GuideCurrent rate information
PE Solutions Out-of-Contract & Deemed RatesPE Solutions RenewalsPE Solutions Enfiniti Login & Account HelpHow to Read a PE Solutions QuotePE Solutions Direct Debit & Payment HelpPE Solutions Smart Meters & Meter ProblemsWhy Am I Supplied by PE Solutions or Pozitive Energy?PE Solutions Business Energy Contract HelpPE Solutions ReviewsPE currently publishes Standard Out of Contract & Deemed Rates effective from 1 March 2026.
These published rates are exclusive of VAT.
These are PE's published Standard Out of Contract & Deemed Rates effective 1 March 2026. Do not assume they are the rates on your account. Check your latest bill and contract. Rates can change, and an account may be subject to different contractual terms or additional applicable charges.
Last checked: 31 August 2026
PE published rate informationAt PE's published 1 March 2026 Standard Out of Contract electricity rate, the standing charge alone is:
£1.50 per day
About £547.50 over 365 days
before any electricity is used.
At 45p/kWh, every 10,000 kWh of electricity would add:
£4,500
before VAT and before considering any other applicable charges.
For gas, PE's published rate is:
£1.50 per day
15p/kWh
This is why it is worth checking the contract end date rather than noticing an out-of-contract tariff months later.
These examples are simple illustrations based on PE's published rates. They are not quotations.
If you send us the bill, don't just send a screenshot of the amount due.
Send the full bill.
If possible, send:
We can then work through the dates, readings, rates and charges and see where the problem appears to be.
If TBER arranged the PE contract, we also have access to PE's partner support and escalation process for cases we are managing.
We cannot promise that a bill is wrong before we have checked it.
Sometimes the bill is right.
Sometimes the consumption is right but the customer did not realise how much energy the business was using.
And sometimes one wrong reading, meter or rate can distort months of billing.
The evidence tells us which one we are dealing with.
Upload Your PE BillWhen somebody tells us their energy bill is wrong, the first thing we ask for is the bill.
The second thing we normally want is a photograph of the meter.
There is a reason for that.
A £10,000 bill doesn't tell us why it is £10,000.
The readings might be wrong.
The meter might be wrong.
The rates might be wrong.
The account might have been estimated for months and then caught up.
Or the business may genuinely have used the energy.
You need to separate those possibilities.
One of the easiest mistakes is looking at a huge bill and immediately arguing about the amount.
Start at the other end.
Which meter are we billing?
What did it read?
What did it read before?
What rate should apply?
What dates are we talking about?
Once those answers are clear, the money normally becomes much easier to understand.
And please take meter photographs.
We would rather have ten photographs we never need than discover six months later that nobody took one when the problem started.
The Best Energy Rates
Check the consumption, billing period, meter readings, unit rates and standing charge separately. A higher total can result from increased usage, estimated readings being corrected, different rates, a contract ending, rebilling or another account change. Do not assume the cause from the total alone.
PE may estimate consumption where an actual meter reading is not available. Take a current reading, photograph the meter, check the serial number and submit the reading. Keep evidence of when it was provided.
PE's current non-domestic energy terms say customers should provide meter readings at least monthly. Keeping regular dated readings and photographs can also make future billing problems much easier to investigate.
PE says customers can view bills through the Enfiniti customer portal. Customers may also be able to receive bills by email or post.
Enfiniti is PE's customer portal. PE says it provides customers with visibility of account, usage, billing and consumption information.
A smart meter does not guarantee that every bill will contain an actual reading. If PE is estimating the account, take a manual reading, photograph the meter and ask PE whether it is receiving data from the meter.
Photograph the physical meter so the serial number and reading can be seen. Do not submit readings from a meter you are not certain belongs to the supply. Contact PE and ask it to investigate which meter is associated with the account.
PE currently publishes Standard Out of Contract & Deemed electricity rates effective 1 March 2026 of 150p per day standing charge and 45p/kWh, exclusive of VAT, for the listed electricity meter configurations. Check your own bill because rates can change and your account may have different applicable terms or charges.
PE currently publishes a Standard Out of Contract & Deemed gas rate effective 1 March 2026 of 150p per day standing charge and 15p/kWh, exclusive of VAT. Check the tariff actually being applied to your account rather than relying only on an online rate table.
PE's current bill guidance says some contracts can pass through new network charges or government levies, and some network or levy charges can change annually. Check your contract and ask PE to explain the specific charge and why it applies rather than assuming every new charge is either correct or incorrect.
A supplier may cancel or reverse earlier invoices when correcting an account and then issue replacement bills. Put the bills in date order and check which invoices were reversed, which replaced them, the readings used, the rates and how previous payments or credits were applied.
Check whether the Change of Tenancy has been completed correctly. Keep evidence of the date you became responsible, opening meter readings, meter photographs and occupancy documents. TBER holds the PE Solutions Change of Tenancy form and can help customers with the process.
No. The business backbilling rules do not automatically apply to every business or every historic charge. Eligible microbusiness consumers can have protection in qualifying circumstances, subject to the rules and exceptions. A large catch-up bill should be investigated before reaching a conclusion.
Compare the bill with the final signed contract or renewal document and make sure the billing dates fall within the contract period. Check every applicable unit rate and the standing charge. If they appear different, send PE the contract and bill and ask for an explanation.
Yes. Send us the full bill rather than only the amount-due page. Where possible also send the previous bill, contract, current meter photograph and any correspondence relating to the problem. We can work through the dates, readings, rates and charges.
Start by giving PE clear evidence of the billing problem and asking it to investigate. If the issue remains unresolved, ask for it to be recorded as a formal complaint. Our PE Solutions Complaints guide explains the current complaint and escalation process.
The Best Energy Rates is an independent business energy intermediary. We are not PE Solutions, Pozitive Energy or the Energy Ombudsman.
