SIGNED BEFORE
11 November 2021
Use the historic PE terms applicable to that period.
PE Solutions Business Energy Contract Help
Got a PE Solutions or Pozitive Energy contract you don't understand?
Start with the actual agreement.
Do not rely on somebody telling you:
“It's fixed.”
“You can't leave.”
“You've got three years left.”
“That's just your standing charge.”
or:
“You definitely agreed this.”
A PE business energy agreement can involve more than the headline unit rate and Standing Charge.
The exact terms can also depend on when the contract was signed.
This guide shows you what to check, what the different documents mean and how we investigate a PE contract when something does not look right.
What should I check on my PE contract?
Start with seven things:
1. Legal customer
2. Supply address
3. MPAN or MPRN
4. Contract start date
5. Contract end date
6. Unit rate and fixed daily charges
7. The version of PE's terms that applies
Then check whether the agreement refers to any other documents or charges.
For PE contracts signed after 31 March 2026, PE's current terms say the Agreement includes:
The Contract
The Terms and Conditions
The Supplier Charges Schedule
The Termination Fee Schedule
and relevant annexes, schedules or other documents referred to by the terms.
Do not review only the first page and assume you have seen the whole contractual position.
When did you sign the PE contract?
This matters.
PE currently publishes different non-domestic Terms and Conditions for:
Contracts signed before 11 November 2021
Contracts signed from 11 November 2021 to 31 March 2026
Contracts signed after 31 March 2026
The newest terms were last updated on:
1 April 2026.
So before quoting a PE contract rule back to PE, establish which version actually applies to your agreement.
A clause in PE's newest terms should not automatically be treated as the wording that governed a contract signed years earlier.
SIGNED
11 November 2021 to 31 March 2026
Use PE's terms for that contract period.
SIGNED AFTER
31 March 2026
Use PE's current post-31 March 2026 terms.
Last checked by TBER: 31 August 2026
PE Terms & ConditionsYour PE agreement may be more than one document
For contracts signed after 31 March 2026, PE's current terms say the Agreement includes several documents.
These include:
Your Contract
PE's Non-Domestic Terms and Conditions
Supplier Charges Schedule
Termination Fee Schedule
Relevant annexes or schedules
Other documents referred to in the Terms and Conditions
This matters.
A customer can look at the contract summary, see a unit rate and Standing Charge, and assume those are the only terms worth checking.
They are not necessarily the whole agreement.
Contract
Terms & Conditions
Supplier Charges Schedule
Termination Fee Schedule
Applicable schedules / annexes
Who is the energy contract actually with?
PE is the customer-facing brand.
For gas and electricity, the licensed supplier is:
Pozitive Energy Ltd
Company number:
09523048
PE's current post-31 March 2026 terms define:
“we” or “us”
as Pozitive Energy Ltd.
Do not confuse the PE brand with a separate claim that:
“PE Solutions Ltd”
is the licensed energy supplier.
Why Am I Supplied by PE?Check the contract against the actual business
Before worrying about legal clauses, make sure the basic information is right.
Check:
Does the contract cover the correct meter?
For electricity, check the MPAN.
For gas, check the MPRN.
PE's current terms define these supply-point references as the unique reference associated with the relevant connection point.
Do not rely only on the site address.
A property can have:
What does “Fixed” actually mean with PE?
PE's current bill guide says that where the Contract Type is Fixed, certain components under the contract, such as the Standing Charge and Unit Rate, are fixed until the Contract End Date.
The important words are:
certain components.
Do not translate:
“Fixed contract”
into:
“Absolutely every amount appearing on every PE bill can never change.”
PE separately explains that new network charges or government levies can arise during a contract and may be passed through where the contract terms allow.
So if a PE bill changes during a fixed contract, investigate:
Fixed does mean
Certain contracted components are fixed in accordance with the agreement.
Examples PE gives include:
Standing Charge
Unit Rate
Fixed does not automatically mean
Every possible charge appearing on the account is guaranteed never to change.
Always check the applicable contract.
Is the Standing Charge the whole daily cost?
Not necessarily.
This is particularly important when comparing PE quotations and contracts.
We have seen PE quotations where the fixed daily cost is presented across separate lines.
For example:
Standing Charge
Distribution charge
Transmission charge
So do not compare:
Supplier A total fixed daily cost
against
only the PE line labelled “Standing Charge”.
Add together every applicable fixed daily charge first.
Then compare like with like.
How to Read a PE QuoteCan PE add or change charges during a fixed contract?
Potentially, depending on the charge and the applicable contract.
PE's current bill guidance says customers may become subject to new network charges or government levies during the contract term.
PE says these may be passed through where the contract terms permit it.
PE also says network charges and government levies are updated annually and that customers may see annual rate changes where those charges are passed through under the contract.
That does not mean PE can change anything it wants.
It means you need to identify:
Example
Imagine a quotation shows:
Standing Charge:
£1.25/day
Transmission:
£3.90/day
Distribution:
£0.00/day
The total fixed daily cost is:
£5.15/day
Annual fixed cost:
£5.15 × 365
=
£1,879.75/year
So comparing only the £1.25/day line with another supplier's Standing Charge would give a misleading comparison.
This is an illustrative calculation.
Do not state that these are PE's standard charges for every customer.
PE fixed daily cost calculator
- Total fixed daily cost
- £0.00
- Annual fixed cost
- £0.00
Use the charges shown on your own quotation or contract.
PE has increased a charge. What should I ask?
Ask PE:
What is the PE Supplier Charges Schedule?
For PE's current post-31 March 2026 agreements, the Supplier Charges Schedule forms part of the Agreement.
It sets out additional Supplier Charges that PE may apply in circumstances covered by the Terms and Conditions.
This is separate from simply looking at:
Unit Rate
and
Standing Charge.
PE's current published schedule includes charges associated with certain events and services.
The schedule can change in accordance with the applicable PE terms.
Do not copy every current fee onto this page.
They can change.
Instead:
Link to PE's current Terms & Conditions page and tell customers to check the live Supplier Charges Schedule applying to their agreement.
View PE's Current Terms & ChargesCan I cancel a PE fixed business energy contract early?
Do not assume you can simply cancel a fixed business energy contract without consequence.
PE's current post-31 March 2026 terms include a Termination Fee Schedule.
PE defines a Termination Fee as a payment that may be due where the Agreement is terminated before the Contract End Date, calculated in accordance with that schedule.
The actual position depends on:
How does PE calculate an early termination fee?
For fixed contracts under PE's current post-31 March 2026 Termination Fee Schedule, PE publishes a calculation based on factors including:
Estimated consumption for the remaining fixed term
The applicable contracted Unit Rate
and the calculation set out in PE's live Termination Fee Schedule.
For multi-rate electricity, PE says the Unit Rate element uses a consumption-weighted rate based on the contracted rates and industry consumption information held at the Contract Start Date.
PE also says the termination fee is subject to VAT.
Do not build an exact PE termination-fee calculator on TBER unless the complete current formula can be implemented and maintained accurately.
Instead provide an investigation tool.
Ask PE for the termination position in writing
If you are considering leaving a fixed PE contract early, ask PE to confirm the contractual position in writing.
Do not rely only on a telephone figure.
Ask for:
Do PE business energy contracts have a cooling-off period?
Do not assume a business energy contract has the same automatic cancellation rights as a domestic consumer contract.
The cancellation position depends on the contract, the customer and the circumstances.
If somebody tells you:
“You have 14 days to cancel any business energy contract”
do not rely on that statement without checking the actual legal and contractual position.
Likewise, do not assume:
“There is never any way to challenge a business contract once signed.”
Those are both over-simplifications.
If there is a genuine dispute about:
When does my PE contract end?
Start with your PE bill.
PE's current bill guide includes a Contract End Date field.
PE says:
If the field contains a date, that is the date the contract ends.
If it shows N/A, the contract does not have an end date.
Then compare the bill with the actual agreement.
If the dates do not match, ask PE which contractual document it is relying on.
PE Renewals HelpInformation to gather before asking PE for a termination figure
Ask PE to explain a contract charge increase
Subject: Please explain change to PE contract charges Hello, I am reviewing the charges applied to our PE / Pozitive Energy account. Business name: PE account number: Supply address: MPAN/MPRN: Contract start date: Contract end date: The charge I am querying is: [Charge name] Previous rate: New rate: Date the new rate first appeared: Please confirm: 1. exactly what this charge relates to 2. why the rate changed 3. which part of our Agreement allows the change 4. whether the charge is a contracted charge, Supplier Charge, network charge, government levy or other pass-through charge 5. the calculation or tariff basis used 6. whether the new rate applies for the remainder of the contract 7. when and how we were notified Please provide a reference number. Kind regards, [Name]
Ask PE for an early termination calculation
Subject: PE contract termination position Hello, Please confirm the early termination position for the following supply. Business name: PE account number: Supply address: MPAN/MPRN: Contract start date: Contract end date: Please confirm in writing: 1. whether an early Termination Fee applies 2. the current termination amount 3. how that amount has been calculated 4. the estimated consumption used 5. the Unit Rate or rates used 6. the remaining contract period used 7. which Terms and Conditions apply to this agreement 8. which version of the Termination Fee Schedule applies 9. any other contractual requirement PE says applies to early termination Please provide the calculation and a reference number. Kind regards, [Name]
What happens when my PE fixed contract ends?
Do not leave this until after the end date.
PE's current bill guidance says an account shown as Out of Contract means the fixed contract has ended, has not been renewed and is on PE's variable Out of Contract Rate.
Before the contract ends:
I don't remember signing a PE contract
Do not immediately assume:
“No signature = no contract.”
And do not immediately assume:
“PE says there is a contract = it must be correct.”
Get the evidence.
Ask for:
The PE contract was signed electronically
Electronic signing does not mean you should ignore the audit trail.
If there is a genuine dispute about who signed or when, obtain the available contract record.
Depending on the signing process, useful evidence can include:
I agreed the PE contract over the phone
If the agreement was arranged by telephone and there is a dispute about what was agreed, build the evidence.
Ask:
A broker arranged my PE contract
Then separate two questions.
QUESTION 1:
What contract does PE hold?
QUESTION 2:
What did the broker tell you?
Those are not always the same investigation.
Gather:
PE Complaints HelpThe person who signed was not authorised
Do not reduce this to:
“They weren't a director, so the contract is invalid.”
Authority can be more complicated than job title alone.
Instead establish:
The PE contract is in the wrong company name
The PE contract has the wrong MPAN or MPRN
The PE contract start date looks wrong
Separate:
The date the agreement was signed
from
The date PE became responsible for supplying the meter
from
The contractual Supply Start Date.
PE's current terms define Supply Start Date as the date PE becomes the Responsible Supplier for the Supply Point and starts supplying energy under the Agreement.
If the dates do not make sense, build a timeline.
Check:
I signed with PE but the contract never started
A signed contract and a completed supplier transfer are not the same event.
If PE did not become the supplier when expected, establish:
The rate on my PE bill is different from my contract
Compare like with like.
Check:
Is a longer PE contract automatically better?
No.
Do not judge a contract only by:
1 year
2 years
3 years
or another duration.
Compare:
Example
Contract says:
Day Rate 24.650p/kWh
Bill says:
Day Rate 26.150p/kWh
Difference:
1.500p/kWh
At 50,000 kWh of applicable consumption:
50,000 × 1.500p
=
£750
before VAT and any other relevant effects.
This does not prove the bill is wrong.
It shows the value of the rate difference that needs investigating.
Contract rate difference calculator
- Difference p/kWh
- 0.000p
- Estimated £ difference
- £0.00
This is a comparison tool, not confirmation that PE has billed incorrectly. Check the contract and billing period.
High Standing Charge or low Unit Rate?
This matters particularly for low-usage businesses.
Imagine:
OPTION A
Fixed daily cost:
£5.00/day
Unit rate:
22p/kWh
OPTION B
Fixed daily cost:
£1.00/day
Unit rate:
27p/kWh
Annual fixed-cost difference:
£4 × 365
=
£1,460
Unit-rate saving under Option A:
5p/kWh
Breakeven usage:
£1,460 ÷ £0.05
=
29,200 kWh/year
Below roughly 29,200 kWh, Option B would be cheaper in this simplified example.
Above roughly 29,200 kWh, Option A would be cheaper.
This is illustrative only and excludes other applicable charges, VAT and CCL.
High Standing Charge or low Unit Rate?
- Annual fixed-cost difference
- £0.00
- Unit-rate difference
- 0.000p/kWh
- Approximate breakeven annual consumption
- Check inputs
If one option does not have both a higher fixed cost and lower unit rate, a simple breakeven calculation may not be meaningful in the same way.
PE says this is a new network charge
Ask for specifics.
PE's website terms have changed since I signed
That does not automatically mean every new clause replaces the terms of your historic contract.
PE currently publishes separate terms according to when contracts were signed.
Start with your signing date.
Then identify the terms applicable to that agreement.
If PE relies on a later schedule or amendment mechanism, ask PE to identify the contractual basis.
Do not quote PE's April 2026 terms as though they automatically governed a 2023 contract.
I cannot find my PE contract
Ask PE for the contractual information it holds.
If a broker arranged the agreement, ask the broker as well.
Useful documents can include:
Build a PE contract evidence pack
If there is a real dispute, put everything in one place.
Include:
How do I contact PE about a contract?
Current PE energy Customer Care:
0333 370 9900
When raising a contract query, give PE:
PE Contact DetailsWhat if PE does not resolve the contract dispute?
If the issue is with PE's service, use PE's complaint process.
PE's current published energy complaint process starts with Customer Care.
If the matter is not resolved to your satisfaction, PE says it can then be raised with its Complaints Team for independent internal review.
If the complaint concerns the service provided by a broker or Third Party Intermediary, PE's complaints page says customers should first contact the TPI or use the applicable escalation rights.
Eligibility for independent redress can depend on the size and status of the business.
PE Complaints HelpWant us to check your PE contract?
Send us:
Upload Your PE BillAsk for your PE contract documents
Subject: Request for PE contract information Hello, Please provide the contract information held for the following supply. Business name: PE account number: Supply address: MPAN/MPRN: Please provide or confirm: 1. the contract currently applying to this supply 2. the date the agreement was entered into 3. the contract start date 4. the contract end date 5. the legal customer 6. the contracted Unit Rate(s) 7. the contracted fixed daily charges 8. the version of the Terms and Conditions applying 9. the Supplier Charges Schedule applying, where relevant 10. the Termination Fee Schedule applying, where relevant 11. the available signing or agreement record where relevant 12. the TPI/broker associated with the agreement, where applicable Please provide a reference number. Kind regards, [Name]
What kind of PE contract problem do you have?
I DON'T REMEMBER AGREEING IT
Gather contract formation evidence.
WRONG COMPANY
Check legal customer and COT history.
WRONG METER
Check MPAN/MPRN and meter serial number.
WRONG START DATE
Build supplier-transfer timeline.
WRONG END DATE
Compare bill with agreement.
WRONG UNIT RATE
Compare contract against billing period.
EXTRA DAILY CHARGES
Add all fixed daily lines and check agreement.
PRICE CHANGED
Identify exact charge and contractual basis.
I WANT TO LEAVE EARLY
Check termination provisions and request calculation.
BROKER TOLD ME SOMETHING DIFFERENT
Compare broker evidence with supplier agreement.
CONTRACT NEVER STARTED
Investigate supplier transfer.
CONTRACT HAS ENDED
Check renewal/OOC position.
How we investigate a PE contract
First, send me the contract.
Not just the bill.
Not just a screenshot of the unit rate.
The actual contract if you've got it.
Then I'll check the customer, the meter, the start date, the end date and the rates.
After that I want to know when it was signed because PE has different versions of its terms for different contract periods.
Then we look at the money.
What is the unit rate?
What is the Standing Charge?
Are there separate transmission or distribution charges?
Has anything changed since the contract started?
If PE says you can't leave, what clause are they relying on and what is the termination figure?
If you don't remember agreeing the contract, that's a different investigation again.
Then I want to see how it was agreed and who agreed it.
Don't try to argue ten different things with the supplier at once.
Work out exactly what the problem is first.
The Best Energy Rates Desk
One of the biggest mistakes we see with business energy contracts is people only looking at the unit rate.
They'll say:
“PE offered me 24p.”
Okay.
What else?
What's the Standing Charge?
Are there any separate daily transmission charges?
Distribution charges?
How long is the contract?
When does it actually start?
What happens if you need to leave?
That 24p doesn't tell me whether it's a good contract.
The other thing I wouldn't do is rely on somebody saying:
“It's fixed, so nothing can ever change.”
Find out what is actually fixed.
If PE has changed something, ask them exactly what they changed and which part of the contract lets them do it.
And if there's a dispute, send me the paperwork.
Nine times out of ten we can understand more from five minutes looking at the contract and bill than from twenty emails saying:
“This isn't what we agreed.”
The Best Energy Rates
PE contract checklist
PE Solutions contract questions
What documents make up a PE Solutions business energy agreement?
For PE contracts signed after 31 March 2026, PE's current terms say the Agreement includes the Contract, Terms and Conditions, Supplier Charges Schedule, Termination Fee Schedule and relevant schedules, annexes or other documents referred to by the terms.
Which PE Terms and Conditions apply to my contract?
Check when the agreement was signed. PE currently publishes separate non-domestic terms for contracts signed before 11 November 2021, contracts signed from 11 November 2021 to 31 March 2026, and contracts signed after 31 March 2026.
Is my PE Solutions contract completely fixed?
PE says certain components of a Fixed contract, such as the Standing Charge and Unit Rate, are fixed until the Contract End Date. PE also says new network charges or government levies may be passed through where the contract terms permit. Check exactly which charge has changed and the applicable agreement.
Can PE increase charges during a fixed contract?
Potentially, depending on the charge and the applicable contract. PE's current bill guidance says new network charges or government levies can arise and may be passed through where the contract permits. Ask PE to identify the exact charge and contractual basis.
Is the PE Standing Charge the total fixed daily cost?
Not necessarily. PE quotations can present fixed daily costs across separate lines such as Standing Charge, transmission and distribution charges. Add every applicable fixed daily charge before comparing the quotation with another supplier.
What is the PE Supplier Charges Schedule?
For PE's current post-31 March 2026 agreements, the Supplier Charges Schedule forms part of the Agreement and sets out additional Supplier Charges that may apply in circumstances covered by the terms. Check PE's current published schedule and the version applicable to your agreement.
Can I cancel a PE fixed business energy contract early?
Do not assume early cancellation is free. PE's current post-31 March 2026 terms include a Termination Fee Schedule for early termination. The actual position depends on the agreement and circumstances, so request the termination position and calculation in writing.
How does PE calculate its early termination fee?
PE's current Termination Fee Schedule for fixed contracts uses a published calculation involving factors including estimated consumption over the remaining fixed term and the applicable contracted Unit Rate. Check the live schedule and ask PE for the calculation applying to your supply.
Does a PE business contract have a 14-day cooling-off period?
Do not assume business energy agreements automatically have the same cancellation rights as domestic consumer contracts. The position depends on the customer, contract and circumstances. If there is a genuine contract-formation or sales dispute, investigate that issue specifically.
How do I find my PE contract end date?
Check your PE bill and contract. PE's current bill guide includes a Contract End Date field. If the bill and agreement show different dates, ask PE to confirm which contractual document it relies on.
What happens when my PE fixed contract ends?
PE says an account shown as Out of Contract means the fixed contract has ended without renewal and the account is on PE's variable Out of Contract Rate. Review renewal and switching options before the end date.
What if I don't remember signing a PE contract?
Ask for the contract and available agreement evidence. Check when it was agreed, who agreed it, the legal customer, supply point, rates, start/end dates and any relevant broker or electronic-signature information.
What if somebody signed the PE contract without authority?
Establish who signed, their role, what authority they had and what PE or the broker was told. Do not assume job title alone proves or disproves authority. Complex disputes may require independent legal advice.
What if my PE contract is in the wrong company name?
Check the exact legal entity, company information, occupier, supply and Change of Tenancy history. Two companies are not automatically the same energy customer simply because they share directors, addresses or trading names.
What if the PE contract has the wrong MPAN or MPRN?
Compare the contract, PE bill, supply address, physical meter information and previous supplier bill. A contract dispute involving the wrong supply point needs to identify both the intended and actual meter clearly.
What if my PE bill rate does not match my contract?
Compare the same charge and billing period. Check each Unit Rate and every applicable fixed charge. If a contracted rate appears different, send PE the agreement and bill and identify the exact difference.
A broker arranged my PE contract. Who do I complain to?
Separate the PE contractual position from the service the broker provided. PE's current complaints procedure says a complaint about a Third Party Intermediary's service should first be raised with that TPI or through the applicable escalation route.
I signed a PE contract but the supply never started. Is the contract cancelled?
Do not assume so. A signed agreement and completed supplier transfer are different events. Establish why the transfer did not complete and ask PE to confirm the contractual position.
Can The Best Energy Rates check a PE contract for me?
Yes. Send us the PE contract, latest bill, quote where available and any relevant broker correspondence. Tell us exactly what looks wrong and we can start checking the rates, dates, meter, charges and contractual position.
Is PE Solutions the legal energy supplier named in the contract?
PE is the customer-facing brand. For gas and electricity the licensed supplier is Pozitive Energy Ltd, company number 09523048.
The Best Energy Rates is an independent business energy intermediary. We are not PE Solutions or Pozitive Energy.