Why Am I Supplied by PE Solutions or Pozitive Energy?

Being supplied by PE does not automatically mean you personally signed a new PE fixed contract.

There are several ways a business can find PE supplying its meter.

Three important examples are:

1. Opus Energy customer contracts transferred to PE from 1 May 2025.

2. Pozitive Energy was appointed Supplier of Last Resort for CNG Energy and CNG Electricity customers in November 2021.

3. A business can move into premises already supplied by PE and initially be supplied under a deemed arrangement without having explicitly agreed a fixed contract.

The correct explanation depends on the individual meter.

Do not start by searching old emails for the words:

“PE Solutions”.

Start with the current bill.

Check:

Business name

Supply address

PE account number

MPAN or MPRN

Meter serial number

Contract Type

Contract End Date

Unit rate

Standing Charge

Billing period

This tells you which supply PE is actually billing and what type of arrangement PE currently believes applies.

PE's current bill guidance distinguishes between:

Fixed

Out of Contract

Deemed

This is extremely useful when working out why PE is supplying you.

FIXED

There is a fixed contractual arrangement applying to the account.

OUT OF CONTRACT

PE says this means a fixed contract has ended without being renewed and the account is on PE's variable Out of Contract Rate.

DEEMED

PE says this means it supplies the premises but the customer has not explicitly agreed a contract with PE.

PE says this typically happens when somebody moves in.

Do not assume all three mean the same thing.

This is one of the most important explanations.

PE says Opus Energy customer contracts transferred to PE with Ofgem's approval from:

1 May 2025.

So if your business used to be supplied by Opus Energy and PE later appeared on your account, that does not necessarily mean somebody at the business went out and signed a completely new PE contract.

The existing Opus customer relationship may have transferred to PE.

PE says contracted Opus customers transferred on the same or equivalent terms.

PE's published information says contracted customers saw no change to their contract terms, pricing or service levels as a result of the transfer.

So if you had a fixed Opus contract, do not assume it disappeared on 1 May 2025.

Find:

The original Opus contract

The original rates

Contract start date

Contract end date

MPAN or MPRN

Then compare those details with the PE account.

That is different.

PE says deemed, variable and out-of-contract Opus customers transferred to PE rates.

If your business was not on a fixed Opus agreement when the transfer took place, check:

The date PE took responsibility

The Contract Type shown by PE

The rates applied

Whether you subsequently agreed a PE fixed contract

Do not assume an old Opus variable rate continued indefinitely.

PE said agreed payment methods remained unchanged following the Opus transfer.

That included customers paying by Direct Debit.

So a Direct Debit continuing after the supplier transfer does not, by itself, prove somebody agreed a brand-new PE fixed contract.

If the amount looks wrong, investigate the underlying bill and account position.

Do not describe this as Opus Energy simply changing its name to PE.

PE's published position is that Opus Energy customer contracts transferred to PE with Ofgem's approval.

The licensed PE energy supplier is:

Pozitive Energy Ltd

Company number:

09523048

So the important point for an old Opus customer is:

The customer contracts transferred.

Do not tell customers that Opus Energy and Pozitive Energy are the same legal company.

There is another historic reason some businesses ended up with Pozitive Energy.

CNG Energy and CNG Electricity exited the market in 2021.

Ofgem appointed Pozitive Energy to take over their non-domestic gas and electricity customers through the Supplier of Last Resort process.

Ofgem's published information says approximately:

41,000 non-domestic CNG customers

were transferred to Pozitive Energy.

The transfer took effect from:

7 November 2021.

When an energy supplier fails, customers still need to be supplied with energy.

Ofgem can appoint another licensed supplier to take responsibility for customers of the failed supplier.

This is known as the Supplier of Last Resort process.

The purpose is to maintain continuity of energy supply rather than leaving customers without a supplier because their previous supplier exited the market.

That is what happened when Ofgem appointed Pozitive Energy for CNG's non-domestic customers.

That can be entirely consistent with a Supplier of Last Resort transfer.

If you were an affected CNG customer, your supply could transfer because Ofgem appointed Pozitive Energy as the replacement supplier.

That is different from:

A salesperson offering you a new fixed contract

or

You independently choosing Pozitive Energy through a broker.

Establish which route actually applies to your meter.

This is another common explanation.

The energy supplier is attached to the supply point, not to the person walking through the door.

When one occupier leaves, the electricity or gas does not stop existing.

If PE already supplies the meter and your business takes responsibility for the premises, PE may initially supply you without you having agreed a normal fixed contract.

PE describes this as a Deemed Contract.

Yes, in some circumstances.

PE's current bill guidance says a Deemed Contract means:

PE supplies you

but

you have not explicitly agreed a contract with PE.

PE says this typically happens when you move in.

That is why:

“I never signed a PE contract”

does not automatically mean:

“PE cannot be my supplier.”

But it is still important to establish:

When you became responsible

Opening meter reading

Which legal entity is responsible

What rates apply

And whether you now want to agree another contract or switch supplier.

If PE shows the account as Deemed, check the actual account and current published rates.

PE currently publishes Standard Out of Contract & Deemed Rates effective 1 March 2026.

Electricity:

150p/day Standing Charge

45p/kWh

Gas:

150p/day Standing Charge

15p/kWh

exclusive of VAT.

Do not assume those figures apply to a fixed PE contract.

Then establish the Change of Tenancy before doing anything else.

Record:

Date you became responsible

Opening meter reading

Meter serial number

MPAN or MPRN

Business/legal entity

Occupancy evidence

If the account start date is wrong, you can end up being billed for another occupier's consumption.

Because PE and Pozitive Energy are connected, but the wording needs to be understood properly.

PE's current Privacy Policy says:

“PE” is the brand name used by a group of legal entities.

For gas and electricity, the licensed supplier is:

Pozitive Energy Ltd

Company number:

09523048

So customers may encounter:

PE

PE Solutions branding

Pozitive Energy

on websites, bills, historic correspondence or other communications.

Do not assume these references automatically mean three different energy suppliers.

Do not describe it that way.

The current PE Privacy Policy describes PE as a brand name used by several legal entities.

For energy supply, the legal entity remains:

Pozitive Energy Ltd

Company number 09523048.

So it is safer to think of PE as the customer-facing brand rather than assuming the licensed supplier legally changed its company name to “PE Solutions Ltd”.

Possibly.

Before concluding the supply is unauthorised, check:

Current contract

Previous contract

Emails

Electronic-signature records

Broker correspondence

Director or authorised employee correspondence

Contract start date

Supply address

MPAN or MPRN

Legal customer name

If you find a contract, check whether it genuinely relates to the meter PE is billing.

That is a separate issue from identifying the supplier.

Check:

Which legal entity occupies the premises

When responsibility changed

Which legal entity PE is billing

Whether a Change of Tenancy occurred

Whether the contract belongs to the same company

Do not assume changing the trading name automatically changes the legal energy customer.

If the wrong legal entity is being billed, investigate the Change of Tenancy.

Do not focus only on the supplier name.

Check the supply.

Compare:

Supply address

MPAN or MPRN

Meter serial number on the PE bill

Physical meter serial number

Current reading

If those details do not line up, you may have a meter or account-record problem rather than simply a supplier problem.

That depends on the contractual position.

Do not assume every PE customer can leave immediately without consequence.

First identify whether the account is:

Fixed

Out of Contract

Deemed

Transferred from Opus under an existing fixed agreement

Or subject to another contractual position.

If you are on a fixed agreement, check the contract before attempting to switch.

If you are Deemed or Out of Contract, check the current terms and switching position applying to that account.

First establish why PE is supplying the meter.

Cancelling a Direct Debit does not determine whether the energy charges are legitimate.

You could turn:

“I don't recognise this supplier”

into:

“I don't recognise this supplier and now the account also has an unpaid balance.”

Check:

Why PE supplies you

What contract type applies

Which period PE has billed

Whether the rates are correct

Then deal with any payment issue.

Check:

Business name

Supply address

Account number

MPAN/MPRN

Meter serial number

Contract Type

Contract End Date

Billing period

Readings

Unit rates

Standing Charge

Other applicable charges

Previous balance

Payments

Do not assume the supplier relationship is wrong simply because the bill is unexpectedly expensive.

The supplier can be correct while the bill is wrong.

Equally, the bill can be mathematically correct while the wrong business has been attached to the account.

Work out which problem you have.

A business had a fixed Opus Energy contract running beyond May 2025.

PE later appeared as the supplier.

That does not automatically mean the old contract was cancelled.

PE says contracted Opus customers transferred to PE on the same or equivalent terms.

The correct check is:

Find the Opus contract.

Compare its rates and end date with PE.

Do not assume:

“New supplier name = new contract.”

A business moves into a shop on 1 August.

PE already supplies the electricity meter.

The new tenant has never spoken to PE.

PE can still initially be the supplier because the meter already has a registered supplier.

The new occupier may be supplied under a deemed arrangement while the Change of Tenancy and longer-term contract position are dealt with.

The important evidence is:

Responsibility date

Opening meter reading

Meter serial number

Legal customer

A business was supplied by CNG Energy when CNG exited the market in 2021.

Ofgem appointed Pozitive Energy as Supplier of Last Resort.

The business did not need to independently choose Pozitive Energy before the regulatory transfer took place.

That is a very different explanation from somebody at the business signing a new PE contract.

Gather:

Latest PE bill

Previous supplier bill if available

Any energy contract

Supply address

MPAN or MPRN

Meter serial number

Date you moved into the premises

Any Opus Energy paperwork

Any CNG Energy paperwork

PE correspondence

Then contact PE or send the information to us.

Do not send passwords.

Current PE energy Customer Care:

0333 370 9900

[email protected]

Be specific.

Do not simply ask:

“Why are you my supplier?”

Give PE:

Business name

Supply address

Account number

MPAN or MPRN

Meter serial number where useful

Then ask:

When did Pozitive Energy become the registered supplier?

What Contract Type applies?

What is the supply start date?

Did the account transfer from another supplier or contract?

What contract or deemed arrangement is PE relying on?

If the account came from Opus, ask PE to confirm the transferred contract details.

Send us:

The latest PE bill

The previous supplier bill if you have it

Any contract you can find

The date you moved into the premises if relevant

Meter photographs if the supply itself is unclear

Any Opus or CNG paperwork

And tell us:

“I don't know why we're with PE.”

We can start from there.

When somebody says:

“I've never signed anything with PE. Why are they supplying me?”

I don't immediately assume something has gone wrong.

First I want the bill.

Then I want to know who supplied the business before PE.

Was it Opus?

Was it CNG years ago?

Did the customer recently move into the premises?

Does the PE bill say Fixed, Out of Contract or Deemed?

Then we check the meter.

Is this definitely their MPAN?

Does the meter serial number match?

Once we've built the timeline, the answer is normally much clearer.

And if something genuinely doesn't add up, we've then got a specific question to put to PE rather than just saying:

“We don't recognise you.”

I've had customers say to me:

“David, I've never signed a contract with Pozitive Energy in my life.”

And sometimes they're completely right.

But that doesn't automatically mean PE shouldn't be supplying them.

If you were with Opus, your contract may have transferred.

If you were an old CNG customer, Pozitive Energy was appointed to take those customers over when CNG failed.

If you've just moved into a property PE already supplies, you can end up with them as the supplier without having signed a normal fixed contract.

So don't start by cancelling the Direct Debit or accusing somebody of putting you into a contract.

Let's work out what actually happened.

Send us the bill.

Tell us who you thought the supplier was.

Tell us when you moved in.

And if you've got an old contract, send me that as well.

Then we can normally start joining the dots.

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