Privacy Policy

1. Who we are

The Best Energy Rates Ltd is an independent business energy broker registered in England and Wales. We compare electricity, gas and water contracts from more than 20 UK suppliers on behalf of businesses of all sizes. Our registered Broker ADR ID is C35THEB04.

When this policy refers to "we", "us" or "our", it means The Best Energy Rates Ltd. When it refers to "you", it means any person who uses our website or contacts us in connection with our services.

2. Information we collect

We collect personal information only when you provide it to us directly. This includes:

• Contact details — your name, email address and telephone number, provided when you submit a quote request or contact form, or when you call or email us directly.
• Business information — your business name and postcode, provided when you request a quote.
• Energy account information — details about your current energy contracts, meter reference numbers (MPAN or MPRN), consumption figures and current supplier, provided by you or obtained from your energy supplier when you have authorised us to act on your behalf.
• Communications — records of emails, messages and telephone conversations between you and our team.

We do not collect sensitive personal data (such as health information or financial account details) through our website.

3. How information is collected

Information reaches us through:

• Quote request forms on this website
• Contact forms on this website
• Telephone calls to our office
• Emails sent to our business email address
• Letters of Authority (LOAs) you sign, which allow us to contact your energy supplier on your behalf
• Information provided directly by energy suppliers when we hold a valid LOA

4. Why we use your information

We use personal information to:

• Respond to your enquiry or quote request
• Compare energy contracts from our supplier panel on your behalf
• Contact energy suppliers to obtain account information or negotiate on your behalf, where you have authorised us to do so
• Manage your ongoing relationship with us, including contract renewals and account queries
• Comply with any legal obligations that apply to us

We do not use your personal information for automated decision-making or profiling.

5. Business energy quotations and enquiries

When you request a quote, we use the information you provide to identify suitable energy contracts from our supplier panel. To obtain accurate pricing, we may need to verify your current energy account details with your existing supplier.

We will contact you by the method you have indicated (telephone, email or both) to discuss the results of our comparison. We will not pass your details to third parties for marketing purposes.

6. Letters of Authority and supplier interactions

A Letter of Authority (LOA) is a document you sign to authorise The Best Energy Rates Ltd to act on your behalf with your energy supplier. This allows us to:

• Request account information from your supplier
• Obtain contract renewal terms
• Raise queries or disputes on your behalf

An LOA is time-limited and specific to the supplier and purpose stated in the document. We will only use an LOA for the purposes you have authorised.

7. How information may be shared

We share personal information only where necessary to provide the service you have requested:

• Energy suppliers — when submitting a quote request or contract application on your behalf, we will share the business and account information required by that supplier.
• Our technology providers — we use third-party services to manage customer communications and enquiries. These providers process data on our behalf and are not permitted to use it for their own purposes.

We do not sell personal information to third parties. We do not share personal information with any party for marketing purposes without your consent.

8. Data retention

We retain personal information for as long as is necessary to provide our services and to meet any legal or regulatory obligations. If you would like us to delete your information, please contact us using the details in section 11 below. We will respond to deletion requests within a reasonable time, subject to any legal obligations that require us to retain certain records.

9. Data security

We take reasonable steps to protect personal information from unauthorised access, loss or misuse. Our website is served over HTTPS. Access to customer information within our business is limited to staff who need it to carry out their work. If you have any concerns about the security of your information, please contact us.

10. Cookies and analytics

Our website uses cookies. A cookie is a small text file stored on your device when you visit a website.

We use essential cookies that are necessary for the website to function correctly. These cannot be disabled.

We also use analytics cookies to understand how visitors use our website — for example, which pages are visited and how users navigate the site. We ask for your consent before setting analytics cookies. You can accept or decline analytics cookies using the banner that appears when you first visit the site, and you can change your preference at any time.

Analytics data is used only to improve the website and is not used to identify individual visitors.

11. Your rights

You have the right to ask us:

• What personal information we hold about you
• To correct inaccurate information
• To delete your information (subject to any legal obligations)
• To stop using your information for a particular purpose

To exercise any of these rights, please contact us using the details below. We will respond within a reasonable time.

12. Contact us about privacy

If you have any questions about this privacy policy or how we handle your personal information, please contact us: