British Gas Business Energy Help Centre
British Gas Business Energy Help Centre
Independent guidance on British Gas Business accounts, renewals, billing, Change of Tenancy and complaints — from an experienced UK energy broker.
About British Gas Business
British Gas Business is the commercial energy arm of British Gas, part of Centrica plc — one of the UK's largest energy companies. Trading as British Gas Trading Limited (company registration 03078711), they supply electricity and gas to hundreds of thousands of UK businesses, from small independent shops to large multi-site commercial portfolios.
British Gas Business offers fixed-term and flexible contract options, smart metering, and an online account portal for managing bills and meter readings. Their business customer services team operates Monday to Friday, 8am–8pm, and Saturday 8am–2pm on 0333 202 9802.
As an independent broker, The Best Energy Rates can compare British Gas Business renewal prices against options from our panel of UK business energy suppliers and help you decide whether to stay or switch. There is no separate fee payable to TBER for our standard comparison service.
Forms & Processes
Forms & Documents
Notify British Gas Business of a change of occupancy. Required when a new tenant takes over an existing British Gas Business supply.
Apply for the reduced 5% VAT rate on business energy. Available to qualifying businesses and charities meeting the de minimis use thresholds.
Raise a formal complaint with British Gas Business. If unresolved within 8 weeks, escalate to the Energy Ombudsman.
Supplier forms and processes change. Dates shown indicate when each entry was last verified. Always confirm with the supplier that the process shown is current before proceeding.
Frequently Asked Questions
Frequently Asked Questions
Key Information
- Legal entity
- British Gas Trading Limited
- Company registration
- 03078711
- Parent company
- Centrica plc
- Supplies
- Electricity and gas
- Business phone
- 0333 202 9802
- ADR scheme
- Energy Ombudsman
Contact British Gas Business
Business emergency line
24 hours, 7 days a week
Gas emergencies — free from landlines and mobiles
British Gas Business online account
View bills, submit meter readings and manage your account online.
Open online accountBritish Gas Business App
Contact details shown are for British Gas Business directly. The Best Energy Rates is an independent broker — we are not British Gas Business. For independent advice, call us on 01256 844048.
British Gas Business Apps & Online Services
British Gas Business online account
View bills, submit meter readings and manage your account online.
Open portalVerified: 8 August 2026
Need help with your British Gas Business account?
The Best Energy Rates is an independent business energy broker. We can help you compare British Gas Business renewal prices, understand your contract options and navigate account queries. There is no separate fee payable to TBER for our standard comparison service.