EDF Energy Business Help Centre
EDF Energy Business Help Centre
Independent guidance on EDF Energy business accounts, renewals, billing, Change of Tenancy and complaints — from an experienced UK energy broker.
About EDF Energy
EDF Energy Customers plc (company registration 02228297) is part of EDF Group, one of Europe's largest energy companies. In the UK, EDF Energy is both a major electricity generator — operating nuclear power stations across Great Britain — and a supplier of electricity and gas to residential and business customers.
For business customers, EDF Energy offers fixed and flexible contract options, smart metering, and an online account portal. Their business customer services team is available on 0333 200 5100, Monday to Friday 8am–6pm. A 24-hour emergency line (0800 096 9000) is available for gas emergencies.
As an independent broker, The Best Energy Rates can compare EDF Energy renewal prices against options from our panel of UK business energy suppliers and help you decide whether to stay or switch. There is no separate fee payable to TBER for our standard comparison service.
Forms & Processes
Forms & Documents
Notify EDF Energy of a change of occupancy at a business premises. Use their online form or call their business team.
Apply for the reduced 5% VAT rate on business energy. Available to qualifying businesses and charities.
Raise a formal complaint with EDF Energy. If unresolved within 8 weeks, escalate to the Energy Ombudsman.
Supplier forms and processes change. Dates shown indicate when each entry was last verified. Always confirm with the supplier that the process shown is current before proceeding.
Frequently Asked Questions
Frequently Asked Questions
Key Information
- Legal entity
- EDF Energy Customers plc
- Company registration
- 02228297
- Parent company
- EDF Group
- Supplies
- Electricity and gas
- Business phone
- 0333 200 5100
- ADR scheme
- Energy Ombudsman
Contact EDF Energy
Business customer services
Mon–Fri 8am–6pm
Calls charged at local rate from landlines and mobiles
Business emergency line
24 hours, 7 days a week
For gas emergencies — free from landlines and mobiles
EDF Energy business online account
View bills, submit meter readings and manage your EDF Energy business account online.
Open online accountEDF Energy App
Contact details shown are for EDF Energy directly. The Best Energy Rates is an independent broker — we are not EDF Energy. For independent advice, call us on 01256 844048.
EDF Energy Apps & Online Services
EDF Energy business online account
View bills, submit meter readings and manage your EDF Energy business account online.
Open portalVerified: 8 August 2026
Need help with your EDF Energy account?
The Best Energy Rates is an independent business energy broker. We can help you compare EDF Energy renewal prices, understand your contract options and navigate account queries. There is no separate fee payable to TBER for our standard comparison service.