Npower Business Solutions Energy Help Centre
Npower Business Solutions Help Centre
Independent guidance on Npower Business accounts, renewals, billing, Change of Tenancy and complaints — from an experienced UK energy broker.
About Npower Business Solutions
Npower Limited (company registration 03782443) operates Npower Business Solutions, which supplies electricity and gas to UK business customers. In 2021, npower's residential customer base was transferred to E.ON Next following a merger between the two businesses. However, Npower Business Solutions continues to operate as a separate brand for SME and larger commercial customers.
If you have an existing Npower Business contract, it remains valid. For account queries, contact Npower Business Solutions directly on 0800 073 3000 (free from landlines and mobiles), Monday to Friday 8am–6pm. A 24-hour emergency line is available on 0800 111 999 for gas emergencies.
As an independent broker, The Best Energy Rates can compare Npower Business renewal prices against options from our panel of UK business energy suppliers, including E.ON Next where available, and help you decide the appropriate course of action at contract end. There is no separate fee payable to TBER for our standard comparison service.
Npower and E.ON Next — what you need to know
Npower's residential customers transferred to E.ON Next in 2021. If you are a business customer, your Npower Business Solutions contract is unaffected — contact Npower Business Solutions on 0800 073 3000. If you are unsure which brand holds your contract, check your most recent bill or call us on 01256 844048 and we can help you identify it.
Forms & Processes
Forms & Documents
Notify Npower Business Solutions of a change of occupancy at a business premises. Use their online form or call their business team.
Apply for the reduced 5% VAT rate on business energy. Available to qualifying businesses and charities.
Raise a formal complaint with Npower Business Solutions. If unresolved within 8 weeks, escalate to the Energy Ombudsman.
Supplier forms and processes change. Dates shown indicate when each entry was last verified. Always confirm with the supplier that the process shown is current before proceeding.
Frequently Asked Questions
Frequently Asked Questions
Key Information
- Legal entity
- Npower Limited
- Company registration
- 03782443
- Parent company
- E.ON SE group
- Supplies
- Electricity and gas (business customers)
- Business phone
- 0800 073 3000
- ADR scheme
- Energy Ombudsman
Contact Npower Business Solutions
Business emergency line
24 hours, 7 days a week
Gas emergencies — free from landlines and mobiles
Npower Business online account
View bills, submit meter readings and manage your Npower Business account online.
Open online accountContact details shown are for Npower Business Solutions directly. The Best Energy Rates is an independent broker — we are not Npower Business Solutions. For independent advice, call us on 01256 844048.
Need help with your Npower Business Solutions account?
The Best Energy Rates is an independent business energy broker. We can help you compare Npower Business Solutions renewal prices, understand your contract options and navigate account queries. There is no separate fee payable to TBER for our standard comparison service.