SSE Energy Solutions Business Energy Help Centre
SSE Energy Solutions Business Energy Help Centre
Already with SSE Energy Solutions, received a renewal, moving premises or trying to understand a bill? This independent resource centre covers SSE business contracts, billing, metering, Change of Tenancy, complaints and renewals.
What Do You Need Help With?
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Quick Answers About SSE Energy Solutions
Common questions answered plainly
About SSE Energy Solutions
SSE Energy Solutions is not OVO Energy
In 2020, SSE sold its domestic (household) retail customer base to OVO Energy. That sale covered household accounts only. SSE Energy Solutions, the business energy division, is entirely separate from OVO and remains part of SSE plc. If you are a business customer, your supplier is SSE Energy Solutions. Do not contact OVO Energy about your business account.
SSE Energy Solutions is the trading name used by SSE plc (registered in Scotland, company number SC117119) for its business energy supply operations. SSE plc is a FTSE-listed UK energy company headquartered in Perth, Scotland, with interests in electricity generation, transmission, distribution and supply across Great Britain and Ireland.
SSE Energy Solutions supplies electricity and gas to business customers ranging from small independent premises to large industrial and commercial sites. They are one of the longer-established business energy suppliers in the UK market.
Services available to business customers:
- Business electricity
- Business gas
- Smart metering for business
- Multi-site commercial accounts
- Online account management
- Half-hourly metering (HH)
Historic names you may recognise
SSE Energy Solutions has traded under several names over the years, including SSE Business Energy and Scottish and Southern Energy. If your older correspondence refers to any of these names, it is the same business entity.
Key facts
- Trading name
- SSE Energy Solutions
- Legal entity
- SSE plc
- Company registration
- SC117119 (Scotland)
- Headquarters
- Perth, Scotland
- Business phone
- 0345 070 7171Mon–Fri 8am–6pm · Local rate
- Business email
- [email protected]
- ADR scheme
- Energy Ombudsman
- Not affiliated with
- OVO Energy (domestic only)
Verified: 10 August 2026
The Best Energy Rates is an independent business energy broker. We are not part of SSE Energy Solutions or SSE plc. We compare SSE prices against 20+ UK suppliers to ensure you get the best available deal.
SSE Energy Solutions Contact Directory
Verified SSE business contact routes, organised by task. Last checked: 10 August 2026.
General business customer services
Mon–Fri 8am–6pm. Calls charged at local rate. Have your account number ready.
Billing enquiries
Ask for the billing team. Have your account number and relevant bill dates ready.
Meter readings (online)
Submit electricity or gas readings online. Have your MPAN or MPRN ready.
Meter readings (phone)
Call to submit a reading if you cannot use the online portal.
Change of Tenancy (online)
SSE online COT process for moving in or out of a business premises.
Complaints
Ask to raise a formal complaint. Keep a written record of all contact, including dates and reference numbers.
Complaints (email)
For written complaint records. See our complaints section for the full escalation process.
Payments and Direct Debit
To change payment method, update Direct Debit details or discuss a payment plan.
Smart meter enquiries
To request a smart meter installation or report a smart meter fault.
Online account / portal
View bills, submit meter readings and manage your SSE business account.
Gas emergency (smell of gas)
National Gas Emergency Service. Free from landlines and mobiles. Available 24/7. If you smell gas, call immediately and do not use electrical switches.
Power cut / electricity emergency
National power cut helpline. Free from landlines and mobiles. Available 24/7. For your local DNO contact, visit powercut105.com.
Need independent help before contacting SSE?
The Best Energy Rates is an independent broker, not part of SSE Energy Solutions. We can help you understand your bill, prepare for a call, review a renewal or assist with a Change of Tenancy — at no cost to you.
Mon–Fri · Free, independent advice · No obligation
SSE Online Account and Portal
SSE Energy Solutions provides an online account portal for business customers at sse.com/business-energy/my-account/. This is the business portal — it is separate from any domestic SSE or OVO account.
What the SSE business portal allows you to do:
- View and download current and historic bills
- Submit electricity and gas meter readings
- Update account contact details
- View your contract and tariff information
- Manage Direct Debit payment details
No dedicated mobile app
As of August 2026, SSE Energy Solutions does not have a dedicated mobile app for business customers. SSE plc has a domestic app, but this is for household accounts and is not suitable for business use. Use the web portal for account management.
Portal access problems?
If you cannot access your SSE online account, call 0345 070 7171 (Mon–Fri 8am–6pm). TBER can also help you prepare for that call — ring us on 01256 844048.
SSE Forms and Documents
Verified SSE business energy forms and resources. Last checked: 10 August 2026.
Change of Tenancy — online process
Official SSE linkSSE handles COT for business customers through their online portal and customer services team.
Submit a meter reading
Official SSE linkSubmit your electricity or gas meter reading online.
VAT and CCL declaration
Official SSE linkInformation and forms for businesses eligible for the reduced 5% VAT rate or Climate Change Levy exemption.
Charities, village halls, clubs and certain industrial users may qualify.
Complaints process
Official SSE linkHow to raise a formal complaint with SSE Energy Solutions and escalate to the Energy Ombudsman.
Smart meter information
Official SSE linkInformation on SSE smart meter installation for eligible business customers.
Direct Debit changes
Phone / portalUpdate or cancel your Direct Debit instruction. Available through your online account or by phone.
Allow sufficient time before your next payment date.
Terms and Conditions
Official SSE linkSSE Energy Solutions business energy supply terms.
SSE Energy Solutions does not currently publish a standalone downloadable Direct Debit mandate or VAT declaration form as a PDF. These are handled through the online account or by calling 0345 070 7171.
SSE Change of Tenancy
Moving into or out of an SSE-supplied business premises. What SSE needs and how to protect yourself.
Moving into SSE premises
- 1
Note your move-in date and the date you first took responsibility for the premises.
- 2
Photograph all meters on the day you move in. The photo must clearly show the meter serial number and the reading.
- 3
Contact SSE Energy Solutions on 0345 070 7171 or use their online COT portal to register as the new occupier.
- 4
Have your lease, completion documents or other proof of occupancy ready. SSE will ask for evidence of your move-in date.
- 5
Once registered, consider whether you want to remain with SSE or compare the market. TBER can compare SSE against 20+ suppliers at no cost.
Moving out of SSE premises
- 1
Notify SSE Energy Solutions of your move-out date as early as possible.
- 2
Photograph all meters on your last day. Keep a copy of the photographs and readings for your own records.
- 3
Provide SSE with evidence of your move-out date — for example, a lease surrender, completion letter or landlord confirmation.
- 4
Confirm a forwarding address for any final bill. SSE will issue a closing bill based on your final meter reading.
Meter photographs are essential
SSE Energy Solutions will ask for meter readings and, in many cases, meter photographs as evidence for a Change of Tenancy. A photograph showing the meter serial number and reading, with a visible date and time stamp, is the strongest evidence you can provide. Take photographs on the day you move in and the day you move out — do not wait.
Need help with your COT?
TBER can help you understand what SSE needs, prepare your evidence and, where appropriate, assist with the process.
01256 844048A dedicated SSE Change of Tenancy guide will be added to this Knowledge Centre in a future update.
Contact SSE Energy Solutions
Business customer services
Mon–Fri 8am–6pm
Calls charged at local rate. Have your account number ready.
Gas emergency
24 hours, 7 days a week
National Gas Emergency Service — free from landlines and mobiles. If you smell gas, call immediately and do not use electrical switches.
Electricity emergency
24 hours, 7 days a week
National power cut helpline — free from landlines and mobiles. For local DNO contact details, visit powercut105.com.
Business enquiries
For non-urgent account queries. Response times may vary — for urgent matters call 0345 070 7171.
SSE Energy Solutions online account
View bills, submit meter readings and manage your SSE business account online.
Open online accountContact details shown are for SSE Energy Solutions directly. The Best Energy Rates is an independent broker — we are not SSE Energy Solutions. For independent advice, call us on 01256 844048.
Need help with your SSE Energy Solutions account?
The Best Energy Rates is an independent business energy broker. We can help you compare SSE Energy Solutions renewal prices, understand your contract options and navigate account queries — at no cost to you.