Contact details, Change of Tenancy, bills, meter readings, contracts, renewals, complaints and practical help for PE Solutions and Pozitive Energy business customers.
If you have searched for Pozitive Energy and arrived here, you are in the right place.
PE Solutions is the customer-facing brand you may now see across services and communications associated with Pozitive Energy. Older contracts, emails, bills or account information may still contain the Pozitive Energy name, while newer communications may refer to PE Solutions. That is why customers still search for both names.
If you have searched for Pozitive Energy and arrived here, you are in the right place. PE Solutions is the customer-facing brand you may now see across services and communications associated with Pozitive Energy. Older contracts, emails, bills or account information may still contain the Pozitive Energy name, while newer communications may refer to PE Solutions.
PE Solutions Customer Care can be reached on 0333 370 9900. You can also email [email protected].
Record the date responsibility changes, take electricity and gas meter readings, photograph each meter and keep evidence showing when responsibility started or ended. The Best Energy Rates holds the PE Solutions Change of Tenancy form and can help customers complete and submit the information required.
Start with PE Solutions Customer Care on 0333 370 9900 or [email protected]. Keep the date you first raised the issue, case references, emails, bills, meter photographs and the outcome you are asking for. Ask PE to confirm the matter is being treated as a formal complaint.
Use the verified PE Solutions meter-reading service or contact Customer Care. Have your MPAN or MPRN ready. If a bill is estimated, take a manual reading and photograph the meter.
Customers may encounter the Enfiniti name when dealing with a PE Solutions or Pozitive Energy account and online services. It is not presented here as a separate energy supplier.
In our current experience arranging PE Solutions contracts, they can be useful for some new businesses and sectors that can be more difficult to place elsewhere. Supplier products and acceptance criteria can change, so we check the position for the individual business before recommending an option.
Acceptance criteria can change and applications are assessed individually. We do not make a blanket claim that PE Solutions does not carry out credit checks.
Check exactly what tariff and rates PE Solutions is charging after the fixed contract ends. Look at the latest bill or written tariff information for the account. Do not rely on an old online rate table or assume another customer’s rates will be the same as yours.
Yes. For PE Solutions cases managed by The Best Energy Rates, we have access to PE’s partner support and escalation process. We can help with quotations, contracts and account issues, without promising a particular outcome or timescale.
Use Customer Care for ordinary account questions and complaints.
PE Solutions Contact DetailsUse only the official destinations shown here for account access and readings.
Moving into or out of a PE Solutions supplied property? Record the exact date responsibility changes, take electricity and gas meter readings, photograph each meter clearly, make sure the meter serial number can be seen, and keep evidence showing when responsibility started or ended.
Use PE's official Change of Tenancy process for the current requirements.
Read the PE Solutions Change of Tenancy guideIf a PE Solutions bill looks wrong, do not start with the total. Check the billing dates, meter readings, meter serial number, unit rates, standing charge and VAT. Then compare them with the previous bill and, where possible, take a current photograph of the meter.
That gives you something specific to challenge rather than simply saying the bill looks too high. A smart meter can still have communication or data problems, so take a manual reading if PE is estimating a bill.
Upload your billIf your PE Solutions contract is approaching its end date, check the contract end date and the prices you currently pay. Compare the unit rate, standing charge, contract length, estimated annual cost, payment terms and important contract conditions. For multi-rate electricity, compare every applicable rate.
If a fixed contract has ended, check exactly what tariff and rates PE Solutions is now charging. Look at the latest bill or written tariff information for the account. If you send TBER the bill, we can identify the current rates and compare the available contract options.
PE Solutions Out-of-Contract & Deemed RatesPE Solutions RenewalsPE Solutions Enfiniti Login & Account HelpPE Solutions Credit Checks & New Business ContractsHow to Read a PE Solutions QuotePE Solutions Direct Debit & Payment HelpPE Solutions Smart Meters & Meter ProblemsPE Solutions Moving Business PremisesWhy Am I Supplied by PE Solutions or Pozitive Energy?PE Solutions Business Energy Contract HelpPE Solutions & Pozitive Energy Reviews ExplainedIn our current experience arranging PE Solutions contracts, they can be particularly useful for businesses that may struggle with the credit requirements of some other suppliers.
We have recently been able to place new businesses and customers in sectors that can sometimes be more difficult to place elsewhere, including pubs, clubs and restaurants.
That does not mean every application is guaranteed to be accepted. Supplier products and acceptance criteria can change, so we check the position for the individual business before recommending an option.
Tell us the business type, supply address and expected energy usage and we can check the available options.
Start with PE Solutions Customer Care on 0333 370 9900 or [email protected]. If the problem has already been reported several times, do not start from scratch every time. Keep the date you first raised it, case references, copies of emails, bills, meter photographs, readings, contract documents and the outcome you are asking for.
For PE Solutions cases being managed by The Best Energy Rates, we also have access to PE’s partner support and escalation process. That means we can escalate partner queries rather than simply giving the customer a telephone number and asking them to sort the problem out themselves.
PE Solutions is one of the suppliers we deal with directly, so our view of them is not based only on what is written on a supplier website.
There are situations where we will specifically look at PE as an option. One is a new business. Another is a customer in a sector where getting an energy contract accepted can sometimes be difficult. Pubs, clubs and restaurants are good examples.
That does not mean we would tell every customer to use PE. The price still has to make sense. The standing charge matters. The contract length matters. And the customer needs to understand what they are signing.
The Best Energy Rates has over 40 years of combined energy industry experience and has been helping businesses with energy since October 2016.
The Best Energy Rates is an independent business energy intermediary. We are not PE Solutions or Pozitive Energy. We work with PE Solutions as part of our supplier panel and help businesses with quotations, contracts and account issues.
There is no separate fee payable to TBER for our standard comparison service. We are generally paid through commission associated with the energy contract you choose.
Business customer services (electricity & gas)
For account queries, billing and general business enquiries
Business enquiries (electricity & gas)
For account queries, billing and general business enquiries
Water Change of Tenancy
Use this address specifically for water Change of Tenancy notifications
PE Solutions online account (Enfiniti)
Log in to Enfiniti to manage your account, view bills and submit meter readings.
Open online accountContact details shown are for PE Solutions directly. The Best Energy Rates is an independent broker — we are not PE Solutions. For independent advice, call us on 01256 844048.
The Best Energy Rates is an independent business energy broker. We can help you compare PE Solutions renewal prices, understand your contract options and navigate account queries. There is no separate fee payable to TBER for our standard comparison service.
