PE Solutions Business Energy Help Centre
PE Solutions Business Energy Help Centre
Independent guidance on PE Solutions (formerly Pozitive Energy) accounts, renewals, billing, Change of Tenancy and complaints — from an experienced UK energy broker.
What do you need help with?
PE Solutions was formerly known as Pozitive Energy
Pozitive Energy rebranded to PE Solutions in recent years. If your energy contract, bills or correspondence refer to Pozitive Energy, your account is now managed under the PE Solutions name. The underlying supplier, account management processes and contact details remain the same. If you are unsure, check your most recent bill or call us on 01256 844048 and we can help you identify your current supplier.
About PE Solutions
PE Solutions Ltd (company registration 07369008) is a UK business energy supplier providing electricity, gas and water to commercial customers across Great Britain. The company was formerly known as Pozitive Energy Ltd — the rebrand to PE Solutions reflects their expanded service offering, which now includes business water alongside electricity and gas.
PE Solutions is regulated by Ofgem and is a member of the Energy Ombudsman scheme. Their business customer services team can be reached on 0808 501 5699 (Monday to Friday, 9am–5pm, free from landlines and mobiles) or by email at [email protected]. Water Change of Tenancy enquiries are handled separately — see the contact section below.
As an independent broker, The Best Energy Rates can compare PE Solutions renewal prices against 20+ UK business energy suppliers and help you decide whether to stay or switch — at no cost to you.
Billing & Payments
PE Solutions issues bills based on actual or estimated meter readings. To ensure your bills are accurate, submit regular meter readings online at pe.solutions/meter-readings or by calling 0808 501 5699. Have your MPAN (electricity) or MPRN (gas) ready.
Direct Debit changes can be requested through your PE Solutions online account or by calling the business customer services team. Allow up to 10 working days for changes to take effect. If you believe a bill is incorrect, contact PE Solutions in writing and retain copies of all correspondence — this is important if you later need to escalate to the Energy Ombudsman.
Qualifying businesses — including charities and certain industrial users — may be eligible for the reduced 5% VAT rate and/or Climate Change Levy (CCL) exemption. Contact PE Solutions to request a VAT declaration form or check your eligibility.
Out-of-Contract & Deemed Rates
Important: If your PE Solutions contract expires without a renewal in place, you will automatically move onto their out-of-contract (deemed) rates. These are typically significantly higher than contracted rates and can substantially increase your energy costs. We strongly recommend starting your renewal comparison at least 3 months before your contract end date. Call us on 01256 844048 or get a free quote online — we compare PE Solutions prices against 20+ UK suppliers at no cost to you.
Forms & Processes
Forms & Documents
Comprehensive independent guide to the PE Solutions / Pozitive Energy COT process — moving in, moving out, meter readings, evidence and water COT.
Guidance on accessing the current PE Solutions Change of Tenancy form and submitting it correctly.
Supplier forms and processes change. Dates shown indicate when each entry was last verified. Always confirm with the supplier that the process shown is current before proceeding.
Complaints
To raise a complaint with PE Solutions, contact their business customer services team on 0808 501 5699 or email [email protected]. Keep a written record of all contact, including dates, names and reference numbers.
If PE Solutions has not resolved your complaint within 8 weeks, or has issued a deadlock letter, you can escalate to the Energy Ombudsman free of charge. The Energy Ombudsman is an independent, impartial dispute resolution service approved by Ofgem.
Frequently Asked Questions
Frequently Asked Questions
Key Information
- Legal entity
- PE Solutions Ltd
- Company registration
- 07369008
- Formerly known as
- Pozitive Energy Ltd
- Supplies
- Electricity, gas and water
- Business phone (energy)
- 0808 501 5699
- Water COT phone
- 0800 849 1342
- Business email
- [email protected]
- ADR scheme
- Energy Ombudsman
Contact PE Solutions
Business customer services (electricity & gas)
Mon–Fri 9am–5pm
Free from landlines and mobiles
Water Change of Tenancy
Mon–Fri 9am–5pm
Dedicated water COT line — free from landlines and mobiles
Business enquiries (electricity & gas)
For account queries, billing and general business enquiries
PE Solutions online account
Manage your account, view bills and submit meter readings online.
Open online accountContact details shown are for PE Solutions directly. The Best Energy Rates is an independent broker — we are not PE Solutions. For independent advice, call us on 01256 844048.
Need help with your PE Solutions account?
The Best Energy Rates is an independent business energy broker. We can help you compare PE Solutions renewal prices, understand your contract options and navigate account queries — at no cost to you.