PE Solutions / Pozitive Energy Change of Tenancy Guide
PE Solutions / Pozitive Energy Change of Tenancy Guide
Moving into or out of a PE Solutions supplied business property? This independent guide covers the full Change of Tenancy process — from gathering evidence and meter photographs to what happens if your COT is delayed or rejected.
What Are You Trying To Do?
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What Is A PE Solutions Change Of Tenancy?
A Change of Tenancy — often shortened to COT — tells the supplier that responsibility for energy or water at a business premises has changed. It is how PE updates its records to reflect who is now responsible for the supply.
This commonly happens when:
PE is the customer-facing brand you may now see across services and communications. For gas and electricity, the licensed supplier remains Pozitive Energy Ltd, company number 09523048. Older contracts, bills or emails may therefore use the Pozitive Energy name while newer communications may use PE or PE Solutions.
What Information Should I Have Ready?
Not every item below is mandatory in every case. The evidence required depends on your circumstances. Having as much as possible available will speed up the process.
Why Should I Take A Meter Photograph?
A clear photograph of the meter can help establish the meter serial number, the reading, which meter relates to the premises, and — where the device shows a date — when the photograph was taken. This can be extremely useful if there is later a dispute about opening or closing readings.
Practical advice
Before leaving a business premises, take clear photographs of every electricity, gas and water meter you are responsible for. For someone moving in, take photographs as close to the date you become responsible as possible. Do not throw away the photographs after receiving the final bill.
Finding Your Supply Numbers
These numbers identify the supply point, not the physical meter. The meter serial number identifies the meter itself — these are not interchangeable.
MPAN
Meter Point Administration Number
A 21-digit number that uniquely identifies a business electricity supply point. Found on your electricity bill.
MPAN GuideMPRN
Meter Point Reference Number
A number that uniquely identifies a gas supply point. Found on your gas bill, usually 6–10 digits.
SPID
Supply Point Identifier
Identifies a business water supply point. Found on your water bill.
Moving Into A PE Supplied Business Property
Taking over premises does not necessarily mean inheriting the previous occupier's fixed energy contract. Until a new contract is arranged, you may be placed on deemed rates — which are typically higher than contracted rates. It is worth establishing your tariff position as soon as possible.
Record the exact date you become responsible for the premises.
Photograph every electricity, gas and water meter.
Record opening readings for each meter.
Gather tenancy or ownership evidence — lease, completion statement, TR1.
Identify the MPAN, MPRN and SPID for each supply.
Complete the appropriate PE Change of Tenancy process.
Keep copies of everything you submit.
Check the first bill carefully against your opening readings.
Deemed rates: If you move into premises without arranging a contract, you will normally be placed on deemed rates. These are typically higher than fixed contract rates. See our Business Energy Change of Tenancy guide for more on deemed arrangements.
Moving Out Of A PE Supplied Business Property
Tell PE Solutions promptly when you are leaving. Delays in notifying the supplier can result in continued billing after you have left.
PE Change Of Tenancy For Landlords
When a tenant leaves and a new tenant has not yet moved in, the landlord typically becomes responsible for the supply during the vacant period. Accurate tenancy dates matter because they determine who is billed for which period.
Accurate dates matter. If there is a gap between the old tenant's leaving date and the new tenant's start date, the landlord is normally responsible for the supply during that period.
I Bought The Business, Not Just The Property
Business acquisitions can be more complicated than a simple tenant change. The legal entity responsible for the supply matters. If you have bought a business as a going concern, the energy supply situation may differ from a straightforward change of occupier.
PE Solutions may need evidence establishing who became responsible and when. This could include a completion statement, share purchase agreement, or other documentation depending on the structure of the transaction. We would not give legal advice on this, but we can help you understand what PE is likely to need.
If you are unsure what evidence PE needs for a business acquisition COT, call us on 01256 844048 and we can help you work through it.
PE Business Water Change Of Tenancy
The water Change of Tenancy process is handled separately from electricity and gas. Do not use the electricity/gas COT process for a water supply.
PE Water COT Contact
Last checked: 7 August 2026 · Source: PE Solutions official website
Information commonly requested for a water COT:
Can A PE Change Of Tenancy Be Backdated?
Customers sometimes contact suppliers months after moving into or leaving premises. Whether account responsibility can be changed retrospectively depends on the evidence available and the circumstances.
We would not promise that PE Solutions will accept a backdated date — that depends on their assessment of the evidence. What we can say is that the stronger the evidence, the better the position.
Evidence that may support a backdated COT:
Am I Responsible For The Previous Occupier's PE Energy Debt?
A new occupier would not normally simply become responsible for another legal entity's energy debt merely because they moved into the premises. Energy debt belongs to the contracting party, not the premises.
However, PE Solutions needs to establish when responsibility changed. That is why evidence of the Change of Tenancy is important — it establishes the date from which you became responsible, and therefore the date from which you can be billed.
This is not legal advice. If you are concerned about inherited debt or disputed liability, we would recommend taking independent legal advice. We can help you understand the energy side of the situation.
Why Is My PE Change Of Tenancy Taking So Long?
COT delays are common and usually come down to one of the following:
PE Change Of Tenancy Delayed?
We help businesses with COT delays regularly. Call us and we can help identify what is missing and how to move things forward.
Call 01256 844048My PE Change Of Tenancy Has Been Rejected
A rejected COT does not mean the end of the road. It usually means PE needs something specific that was not included in the original submission. Simply resubmitting the same information is unlikely to help.
If you are struggling to resolve a rejected COT, see our supplier disputes guidance.
What Happens To The Previous Occupier's Contract?
A fixed business energy contract normally relates to the contracting customer and the supply circumstances at the time it was agreed. A new occupier does not automatically inherit the previous business's fixed contract.
Until a new contract is arranged, the incoming occupier will typically be placed on deemed rates. Deemed rates are the supplier's standard out-of-contract rates and are generally higher than fixed contract rates.
Practical step: Once the COT is confirmed, establish what tariff you are on and compare it against available fixed contract options. We can help with this.
See our Business Energy Change of Tenancy guide for more on deemed arrangements.
What Happens After I Submit The Form?
The typical sequence after submitting a PE Change of Tenancy:
COT Submitted
Supplier Reviews Information
Additional Evidence May Be Requested
Responsibility Date Confirmed
Old Account Closed or Updated
New Account Created or Updated
Opening or Closing Bill Produced
New Occupier Reviews Contract Options
Processing times are not published here because they can vary. If PE has published a current processing time, check their official website.
Change Of Tenancy Completed. What Happens Next?
Once the new occupier is registered as responsible for the supply, it is worth establishing the following before the first bill arrives:
Before You Call The Best Energy Rates
If you need help with a PE Change of Tenancy, having as many of these available as possible will help us help you faster:
PE Solutions Contact Details For COT
Last checked: 7 August 2026 · Source: PE Solutions official website
Electricity & Gas COT
TBER holds the energy COT form and can help with the information required.
Get COT HelpNeed Help From The Best Energy Rates?
We can help you understand the COT process, identify what evidence is needed, and where appropriate authority is in place, assist with the process.
COT Problem Centre
Common issues that arise during and after a Change of Tenancy.
Real Questions Customers Ask About PE / Pozitive Energy COT
PE Solutions Forms & Documents
Current verified PE Solutions processes. Last checked 7 August 2026.
TBER holds the energy COT form. Contact The Best Energy Rates for help understanding and completing the required information.
Contact The Best Energy Rates for help
Email / Contact · PE Solutions
Separate water COT process. Contact PE's water team: [email protected] or 0800 849 1342.
Online Form · PE Solutions
Supplier forms and processes change. Dates shown indicate when each entry was last verified. Always confirm with the supplier that the process shown is current before proceeding.
The Best Energy Rates Knowledge Team
Reviewed by business energy specialists with more than 40 years of combined UK industry experience. The Best Energy Rates is an independent business energy consultancy. We are not part of PE Solutions or Pozitive Energy. Supplier names are used for identification and informational purposes only.
Need Help With Your PE Change of Tenancy?
If you have a PE Solutions or Pozitive Energy COT query and you are not sure what you need or what to do next, call us or send a message. We help businesses with COT queries every week.