Corona Energy Renewals and Switching

How do I renew my Corona Energy business energy contract?

Start by checking your current contract end date and requesting the renewal terms.

Corona offers fixed and flexible gas and electricity contracts, but the products available to your business will depend on its circumstances and the supplier's quotation.

Before accepting a renewal:

1. Check your existing contract end date.
2. Confirm the notice or switching provisions in your agreement.
3. Request your renewal quotation and full terms.
4. Check the proposed unit rate, standing charge and contract duration.
5. Identify any additional metering, network or capacity charges.
6. Compare the expected annual cost with other available quotations.
7. Confirm the new contract start date and payment conditions.
8. Keep a copy of the accepted agreement.

Corona's customer service number is 0800 804 8589.

What happens when my Corona Energy contract expires?

Corona publishes out-of-contract rates for customers whose agreed contract has expired or been terminated and whose supply has not transferred to another supplier.

If that applies to your premises, Corona can continue supplying the site under its out-of-contract arrangements.

Its published charges include unit rates and standing charges. Other charges, including capacity or specified network costs for some electricity supplies, may also apply.

Corona says these rates can change and are published excluding VAT and Climate Change Levy.

You should therefore check the applicable tariff rather than assuming the last fixed-contract price still applies.

Official rates

For more information, see our Corona Energy Deemed and Out of Contract Rates guide.

Are Corona Energy out-of-contract rates the same as deemed rates?

No. They can both apply when there is no current agreed fixed-term price, but they arise in different circumstances.

Corona's published deemed rates concern customers using energy at premises supplied by Corona where they have not agreed a contract with it, for example after taking over a property.

Its out-of-contract rates concern customers whose previous Corona agreement has expired or been terminated without a replacement supply arrangement.

The relevant contract terms and charges can differ.

If you are unsure which tariff applies to your account, ask Corona for written confirmation.

Does Corona Energy automatically renew business contracts?

Do not assume either that a new fixed-term agreement will be created automatically or that you can leave without following your contract's requirements.

What happens at the end of your agreement depends on its terms and the applicable business energy rules.

Corona publishes out-of-contract arrangements for continued supply after an expired or terminated agreement.

Before your end date, ask Corona to confirm what happens if you do not accept its renewal offer.

If you plan to leave, confirm whether notice is required and how it must be given.

How much notice do I need to give Corona Energy before switching?

There is no single notice period that should be assumed for every Corona business energy agreement.

Check the contract's termination and switching provisions, including the deadline, permitted communication method and contract end date.

Different protections apply to different sizes and types of business.

Ofgem explains that microbusiness customers have specific protections for evergreen contracts, including limits on termination notice requirements.

Those protections should not be confused with a universal notice period for every fixed-term contract.

Ask Corona to confirm your position in writing if anything is unclear.

Official Ofgem guidance

How do I switch from Corona Energy to another supplier?

First, check that your existing contract allows you to leave on the proposed transfer date.

Then:

1. Obtain quotations for the relevant electricity MPAN or gas MPRN.
2. Check that the new contract starts at the appropriate time.
3. Notify Corona in accordance with your existing contract.
4. Pay any undisputed amounts due and address potential switching objections.
5. Authorise your chosen new supplier to arrange the transfer.
6. Keep copies of your notice, new contract and transfer confirmation.
7. Check the closing meter reading and final Corona bill.

Corona's published guidance says the incoming supplier is responsible for initiating a transfer away from Corona.

How do I switch my business electricity or gas to Corona Energy?

Corona says businesses can request a quotation for electricity, gas or both.

Once you have agreed a suitable contract, Corona will arrange the supplier transfer through the relevant industry process.

You should:

• Check your present supplier's notice and termination requirements.
• Provide accurate MPAN or MPRN information.
• Confirm the proposed contract start date.
• Check whether your existing supplier has a valid reason to object.
• Record meter readings around the transfer date.
• Keep the contract and switching correspondence.

Corona's public advice asks customers to ensure that any required termination arrangements with their previous supplier have been completed.

Corona Sales: 0800 804 8589, option 1.

Official switching guidance

Can Corona Energy stop my business switching supplier?

Corona may be able to raise an objection where the relevant contract or switching rules permit it.

Its published guidance identifies two common reasons:

• An existing contract restriction, such as attempting to transfer before the agreed term ends.
• An outstanding balance that gives rise to a valid debt objection.

Not every unpaid amount automatically creates a valid right to block a switch.

If Corona objects, ask it to identify the exact reason, relevant account or meter, amount involved and applicable contract or regulatory basis.

If an invoice is disputed, explain the dispute and provide supporting evidence. Do not assume that raising a dispute automatically removes an objection.

Official guidance

What should I do if my Corona Energy switch is blocked?

First establish who raised the objection and why.

If you are leaving Corona, contact Corona for the precise objection reason.

If you are joining Corona, the objection may have come from your previous supplier.

Check:

1. The MPAN or MPRN affected.
2. The current contract end date.
3. Whether notice was correctly given.
4. Whether an outstanding balance exists.
5. Whether there is an unresolved billing or Change of Tenancy dispute.
6. Whether the proposed transfer date needs correcting.

Ask for written confirmation when the objection has been resolved, then check that the incoming supplier has rescheduled or restarted the transfer if necessary.

Do not assume a blocked switch will automatically complete once the issue is resolved.

Can I leave Corona Energy before my contract ends?

Possibly, but this depends on the contract.

Ofgem advises that business customers on fixed-term energy agreements generally cannot leave early unless the contract allows it or an applicable exit arrangement is agreed.

Check whether your Corona agreement contains any early termination rights, charges or specific exceptions.

If you plan to close the business or move premises, contact Corona rather than assuming the contract automatically ends without further obligations.

Ask for written confirmation of any proposed termination costs before making a decision.

Will my electricity or gas supply be interrupted when I switch?

An ordinary supplier switch does not generally require electricity or gas to be disconnected.

The existing network and physical supply normally remain in place while the supplier responsible for billing changes.

However, switching does not resolve a physical meter fault, disconnection or network problem.

If you need a new connection or meter work, that is a separate process.

Why are opening and closing meter readings important?

The reading used at a supplier transfer helps determine which energy was supplied by the outgoing supplier and which is billed by the incoming supplier.

Corona advises customers to record readings around the switch and provide them to the appropriate suppliers.

Take dated photographs where possible, including the serial number.

For multi-register electricity meters, record each relevant register.

Some smart and advanced meters provide automatic readings, but you should still check that the correct consumption data is used.

If the first bill from your new supplier does not match the last bill from your old supplier, request the agreed transfer reading and an explanation.

For help with meter reading submissions, see our Corona Energy Bills and Meter Readings guide.

What happens after I switch to Corona Energy?

Corona says its onboarding team will contact customers after the supply transfers.

Customers can also access account and billing information through myCorona.

Corona's published guidance says the first invoice is generally expected around eight weeks after the switch.

That is an expectation rather than a guaranteed billing date.

If your first invoice does not arrive, confirm that your account has been set up correctly and that you know the applicable contract rates.

Keep your opening readings and signed agreement available for checking.

myCorona

Can I renew or switch with an energy broker?

Yes. Corona says a third-party intermediary can obtain contract rates on your behalf where you have given permission through a valid Letter of Authority.

A broker can help you compare available quotations, understand additional charges and coordinate renewal or switching paperwork.

Before accepting any agreement, check the contract terms and how the broker is paid.

The Best Energy Rates is an independent business energy broker. We compare available contracts from our participating supplier panel, not every supplier in the UK.

We explain relevant commission or fees before you agree to a contract.

Can The Best Energy Rates help with my Corona renewal?

Yes.

If you have a Corona Energy contract approaching its end date, we can help you review the current rates, check the relevant contract dates and compare quotations available to your business.

We can also help identify questions to raise about an objection, an unexpected out-of-contract bill or a proposed renewal.

Please have your latest bill, MPAN or MPRN and existing contract information available.

We cannot guarantee savings, acceptance by a supplier or the removal of a switching objection.