PE Solutions & Pozitive Energy Reviews Explained

The much larger Trustpilot profile uses the pozitive.energy domain and is currently displayed under the PE Solutions name.

When checked on 31 August 2026 it had:

Trustpilot identifies it as a claimed profile dating from June 2018 and shows that the company has a paid Trustpilot subscription.

The large review volume is important context.

It also means you should look beyond the headline average.

With thousands of reviews, both positive experiences and serious customer frustrations can exist within the same profile.

The separate pe.solutions Trustpilot profile is much newer and has a very small review sample.

When checked on 31 August 2026 it had:

Trustpilot identifies the profile as claimed since October 2025.

With only 10 reviews, be careful about treating the score as though it represents the experience of PE's entire customer base.

The negative reviews may still identify issues worth investigating.

The small sample simply means the headline score needs context.

On the established high-volume profile, positive reviews frequently focus on individual customer-service interactions.

Common themes include customers saying that an adviser was:

Some reviews specifically relate to everyday account administration, billing questions, Direct Debit help and Change of Tenancy queries.

That tells you that many customers have reported positive experiences with individual PE advisers.

It does not prove that every account or more complicated dispute will be resolved in the same way.

Negative reviews across the profiles commonly raise issues around:

These are customer-reported experiences.

A review does not establish who is legally or contractually correct in an individual dispute.

If you are experiencing one of these problems, use the review as a prompt to investigate your own account and evidence rather than assuming your case must have the same cause.

Imagine two suppliers.

Supplier A has a rating of 4.8 from 20 reviews.

Supplier B has a rating of 4.6 from 20,000 reviews.

You cannot decide which supplier is better from those two numbers alone.

The same principle matters here.

The two PE Trustpilot profiles have dramatically different sample sizes.

Look at:

Do not judge a business-energy supplier from one headline number.

Reviews are most useful for spotting patterns.

For example, if you are about to complete a Change of Tenancy, reviews mentioning Change of Tenancy may be more relevant to you than hundreds of reviews praising a simple phone call.

If you are disputing a bill, look at how customers describe:

If you are considering a new contract, reviews about historic billing problems do not tell you what price you will receive.

Use the right evidence for the right decision.

A customer review cannot by itself prove:

For a billing or contract dispute, your own:

Contract

Bills

Meter readings

Meter photographs

Emails

Responsibility dates

Payment records

and supplier correspondence

matter more than somebody else's star rating.

Change of Tenancy appears in both positive and negative customer experiences.

That makes good evidence particularly important when moving premises.

On the day responsibility changes:

If PE's account information is wrong, deal with the evidence rather than arguing from somebody else's review.

If your concern is billing, start with your own bill.

Check:

A negative review about somebody else's bill cannot tell you why your bill is wrong.

The bill and meter evidence can.

Check the actual agreement rather than relying on somebody else's contract experience.

Look at:

PE has published different terms for contracts signed during different periods, so do not assume that a review about somebody else's contract describes yours.

We would not make a supplier decision from reviews alone.

We would look at the actual offer and the needs of the business.

That includes:

Reviews are one piece of information.

They are not a substitute for reading the quotation and contract.

One thing we would check separately from customer reviews is how the PE quotation presents fixed daily charges.

PE quotations can contain separate daily charge lines, including:

The figure labelled Standing Charge may therefore not represent the total fixed daily cost of the quotation.

Add together every applicable fixed daily charge before comparing the offer with another supplier.

This is a quotation-comparison point.